Root Cause & Solution
ASM was engaged to do a thorough investigation, it was established that the moulding material had become contaminated in the manufacturing process. A detailed review of the supplier identified it to be a small company which, had to sub-contract many of its processes. The relevant quality controls were not in a place. This company also held over fifty injection moulding tools, owned by the customer, which were not stored in a secure location and had no record of usage or maintenance.
ASM sourced a new supplier with the required quality controls, storage facilities and sufficient capacity to supply. In addition local in-country support was implemented to deal with any supply issues. ASM performed a detailed analysis of the supply base using their online assessment platform, several areas of risk were identified. The UK manufacturer, supported by ASM, implemented a robust SRM program to mitigate these risks building stronger alliances with their suppliers.